LOGISTICS

In an effort to support our community who have so incredibly supported us, we are pleased to now provide online ordering of our Essentials Boxes and store-cupboard items together with a limited range of our cakes. 

Visit our online store to see our products. Secure your treats by paying online and know that your order will be delivered to you at home by contactless delivery on Wednesdays and Saturdays.

PLEASE NOTE, delivery to local areas only: HA1, HA2 and HA3. Collection now available from our bakery and coffeeshop - choose 'pick up' at check out. 

Orders for Saturdays open Sunday morning until Wednesday evening. 

Orders for Wednesdays open Thursday morning until Sunday evening. 

Rolling subscriptions available. 


Free delivery for orders over £15.
£3.50 delivery charge applies to orders under £15


​Questions about...

  1. Our new online shop
  2. Subscriptions
  3. Cut off times for making an order
  4. Our delivery run 


1) OUR NEW ONLINE SHOP 

Q: Is there a minimum order size?
A: No, however customer orders must be a minimum of £15.00 to qualify for free delivery.  Deliveries over £15.00 will be free of charge. Deliveries under £15.00, will incur a delivery charge of £3.50. We deliver to postcodes HA1, HA2 and HA3.


Q: Do I need to set up an account?
A: The benefits of having a customer account include that you won't need to re-enter your details each time you make a purchase and you'll also be able to see your order history.  If you've purchased from us previously, all past purchases made using the same email address will appear in their account.  You will be able to change things in your account such as address and phone number.


Q: How do I request a specific delivery date?
A: At the moment, we can’t give customers an option for a specific date. You can either sign up on subscription for deliveries (every week or every two weeks), or alternatively wait until a specific delivery slot becomes available in the immediate week before. We are unable to register specific dates in advance.

  • Wednesday orders open Thursday prior
  • Saturday orders open Sunday before


Q: Can I make a repeat order?
A: Yes. If you'd like to order a delivery every week, please select a weekly subscription box. This option means you can choose to buy your product on a recurring subscription, either weekly or fortnightly. If you would like to have a delivery biweekly - on both Wednesdays and Saturdays - please create separate subscriptions for each delivery day.


Q: How do I order two deliveries a week?
A:  If you would like two deliveries - both Wednesday and Saturday every week, you will need to select make two separate orders for the Saturday and Wednesday delivery within the different cut off times mentioned above. Select the 'buy on subscription' option for both orders to receive every week.


Q: Can I change my order after I have paid for it?
A: No,  orders cannot be changed following payment. Please see subscription questions with regards to changing repeat orders on a weekly basis. 


Q: Do you offer vegan or gluten free boxes?
A: Not at the moment, but if you send us an email to treats@miriamsmunchies.co.uk we can suggest some substitutes to replace certain items. We also have vegan or gluten free alternatives for some of our products.


Q: Can I order a birthday cake?
A: Unfortunately, no. However, we can offer you some birthday treats through our home delivery service - loaf cakes, cupcakes and brownies. We also offer candles and gift card options.


Q: How do I add a message to a gift card?
A: Please type the message you would like in 'delivery instruction' on the payment page.  We will then handwrite that into the gift card of your choice

2) Subscriptions

Q: Is there a minimum sign up period for Essentials Box subscriptions?
A: There's no minimum sign up period for the subscription boxes - however as the system is automated, you do need to remember to cancel or pause your subscription before the next billing cycle occurs if you want to skip or cancel your box.


Q: Can I do mixed carts of one-off items and subscription items?
A: It is possible to add subscription products and one-off products to your first order.  Then from the second recurring order, you will only pay for the subscription products.  The one-off item(s) would only exist in their first order. You would need to add further one-off items to later subscriptions.


Q: Can I change my subscription?
A: Once you have set up a subscription, you can:

  • Add or remove products from an existing subscription
  • Pause a subscription
  • Restart a paused subscription
  • Cancel a subscription - a permanent deletion of the subscription
  • Edit your address details
  • Edit variant/quantity
  • Update credit card details
  • Change delivery frequency 

Q: How do I pay for weekly/fortnightly subscriptions? What if I want to change my subscription each week? 

A: Our system automatically charges you each week, at the same time you placed your first order with us. You'll be notified via email that your card has been charged and another subscription delivery is ready to send each cycle. 

We recommend taking note of when you placed your first order in case you want to cancel/change/pause your subscription. If so, you'll have a six day window to do so, prior to your card being charged. 


Q: Can I cancel my subscription?

A: Yes, you can cancel or pause your subscription order any time prior to a payment. Once you have cancelled your subscription, you cannot restart it.  You will need to set up a new subscription.


Q: How do I cancel my subscription?

A: Follow the steps in the ‘Account’ part of the website. Please also notify us by email at treats@miriamsmunchies.co.uk


Q: How do I pause my subscription? Why did I still receive an order when I paused my subscription?

A: One thing to be aware of with pausing subscriptions is that each cycle starts from when you placed your original order.  

So, for instance, if you started a weekly Saturday subscription at 7pm Wednesday, you would have received your order the following week, as it missed the 6pm cut off.  That means that you will have to pause your order more than a week ahead of time to affect the next cycle. 

On the same token, if you placed your order at 5.30pm Wednesday, you only have a half hour window to put your order on pause.  

As all our customers place orders at all times of the week, the general guideline is to take a note of when your subscription is charged, each week (you should receive an order email when this occurs) and make sure to pause your subscription in the six days before that happens. 

We also request that you notify us with which date(s) you are wanting to pause, even if you have logged in to do this yourself, so we can ensure that you get orders when you want them and none when you don’t. Please email us at treats@miriamsmunchies.co.uk

Unfortunately, where an account has been paused incorrectly (for example, you thought you paused a subscription but in fact didn’t), we are unable to offer a refund for your delivery unless you have made contact with us about pausing your order prior to the relevant cut off time and/or we have made the error. This is subject to our Terms and Conditions.

Please contact us if you have any problems or concerns.


3) Cut off times for making an order

Q: When do I need to order by?

A: Order times close 3 days before desired delivery day.

For Wednesday deliveries - orders need to be placed online before 11.59pm each Sunday. 

For Saturday deliveries - orders need to be placed online before 11.59pm each Wednesday delivery. 

Q: What if I've missed the cut-off time for Wednesday orders but still want a Wednesday delivery?
A: Due to our order and delivery lead times, unfortunately we will be unable to deliver on the Wednesday. Either order for the Saturday instead, or wait until the following week when dates are available.

Q: Can I cancel my order prior to delivery?

If you wish to cancel your order prior to delivery, you must notify us by the cut off time for making the order – i.e. if your order is for delivery on Wednesday you must notify us by email by 6pm on Sunday, and if your order is for delivery on Saturday you must notify us by email by 6pm on Wednesday. After this time, and subject to your right to cancel as set out in our Terms and Conditions, we cannot cancel your delivery or offer a refund.


4) Our delivery run

Q: When do you deliver?

A: We deliver on Wednesdays and Saturdays. Deliveries are between 9.30am and 5.30pm. We will be in touch the day before your delivery with an approximate delivery window.


Q: Can you deliver to HA0, HA4,  HA5 or HA9?

A: At the moment, no. We will keep you updated on any plans to expand our delivery area.  However do offer collection from the bakery also on a Wednesday and Saturday.


Q: Do you offer 'contactless' deliveries?

A: All deliveries involve minimal contact - we will leave a bag containing your order on your doorstep, we ring the doorbell/knock, and step back a minimum of two metres. We will then wait for you to answer and collect your order. Please wait for us to step back before opening the door. If you have any specific delivery instructions, there is space on the payment page for you to provide these for us.


Q: Why I haven’t received my order?

A: First, check the time that you placed your order was in line with our cut off times. We have a strict order deadline of 11.59pm Sunday for Wednesdays and 11.59pm Wednesdays for Saturdays. If your order is placed after that time, you will receive it on our next delivery date.  

If your order timing is correct, it should arrive by 6pm at the latest. If your order has not been received by that time, please email us at treats@miriamsmunchies.co.uk.

We do not process unpaid orders.  If you have a subscription order, Stripe will make numerous attempts to deduct payments from your account; if it is unsuccessful your order will not go through, so please ensure that you keep a high enough balance in that account for payments to be deducted, especially if your original order was placed close to the cut off, as this will mean there is less time for Stripe to attempt payment deductions.

 

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